Refund policy
Shipping
Orders shipped within Spain should arrive 3-5 days after they are shipped. European deliveries should arrive within 3-7 business days (Monday to Friday, excluding holidays). Please note that these delivery times are after shipping. We always strive to ship your goods next day after receiving your order. Please allow more time for delivery during busy periods such as Christmas.
Express shipping costs for one item:
- Spain Mainland and Balearic island: Free EUR
- Europe: 15 EUR
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We will allow until 30 days in Christmas season.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Shoes must be tried on a carpeted surface until you have decided to keep them.
To start a return, you can contact us at hello@nuarshoes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Clients are responsible for return/exchange shipping charges and this amount will be discounted from the refund.
The cost of the delivery will only be return in case we deem the goods to have been faulty before they were dispatched to you.
Exchanges are based on stock availability, and sales items are non-refundable.
Refunds will be proceeded within 30 days of receiving the items at our storehouse, and using the same method as the original payment. Please note that Nuar will no refund international duties and taxes.
You can always contact us for any return question at hello@nuarshoes.com.
Damages and issues
We are not responsible for damage or loss with occurs after the goods have been handed to the postal or courier service. In case you receive damaged goods let us know immediately. Please retain all relevant documentation so that we can make an insurance claim. If the package you receive is battered and you can not open it around the delivery person, please note the fact and make sure that you sign for it as “Damage package – goods not yet inspected”.
If you do not receive your order after delivery time please get in touch with us to hello@nuarshoes.com